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Bedford closes over the festive season - employees and staff are away from 22 Dec, with most departments returning 6 Jan, Day Options back on 7 Jan, and Packaging, Cleaning, and Hospitality returning on 13 Jan 2024. Balyana and Experiences continue as normal.

Business Analyst

Join our new Data and Applications team working closely with stakeholders to drive successful IT projects that align with our strategy to grow our social impact

  • Full time, permanent
  • Located 10 minutes south of the CBD at Panorama
  • Flexible arrangements negotiable
  • Opportunity for career growth and personal development within an expanding team


About Bedford

Bedford exists to support people with disability to live the life they choose through a diverse range of skill-building opportunities, from social activities, experiences, supported employment and open employment. Underpinning this is the belief that diversity, inclusion and acceptance equals belonging for people of all abilities.

People with disability who live, work, and receive care from Bedford need to do more than just get by, they should be given the opportunity and resources to learn, grow and live meaningful, confident lives.


About the Role

This full-time, permanent role is located at our Panorama site and reports to the Manager, Data and Applications. It works closely with a Project Manager and is part of a new team being developed as part of our capability strategy. The role involves evaluating software solutions, design alternatives and recommending improvements to meet business needs. It is required to develop comprehensive test plans while collaborating with stakeholders, conducting user acceptance testing and providing ongoing support, ensuring successful project delivery and stakeholder engagement.

Key responsibilities include:

  • collaborating with internal and external stakeholders, bridging the gap between business units and the IT team
  • identifying, developing, and documenting business requirements aligned with strategic objectives
  • creating comprehensive documentation for business processes and system design
  • analysing current and future operational needs, seeking opportunities for efficiency improvement
  • facilitating workshops, explore software solutions, and make recommendations for addressing business issues and enhancing processes


About You

As an experienced Business Analyst, you will have up-to-date knowledge of industry trends and emerging technologies demonstrating a commitment to continuous learning and professional development. You will thrive in a collaborative environment and have a focus on delivering outcomes within tight deadlines. You will have an ability to speak technically to other IT professionals in your team and external vendors, but can also explain complex ICT concepts to users in non-technical terms. Previous exposure to Microsoft technologies including Dynamics, Business Central and Azure, as well as knowledge of the complexities of the NDIS are a bonus, but not essential.

Other skills and experience include:

  • proven experience in a business analyst role delivering tech solutions aligned with business needs
  • strong analytical, problem-solving, and critical-thinking skills
  • excellent communication and interpersonal skills for effective stakeholder collaboration
  • expertise in business process modelling, SDLC methodologies, and requirements gathering
  • experience in cross-functional teams, and skilled in multitasking and prioritisation

For this role the following documents must be provided prior to a formal offer of employment with Bedford Phoenix Incorporated:

  • a National Police Clearance (gained no more than six months ago)
  • an NDIS worker screening clearance (or other suitable clearance to work in the disability sector)
  • evidence of right to work in Australia
  • a current, full Driver’s Licence


What’s in it for you?

  • Generous salary packaging, the ability to access a portion of your pre-tax salary to pay your mortgage, rent, utilities, car payments, school fees and other personal costs, reducing your taxable income
  • An encouraging and supportive team focused on collaboration
  • Support work life balance through the ability to negotiate flexible and hybrid work arrangements
  • Exciting prospects for career growth and personal development in an expanding team
  • A multi-disciplinary team with opportunities to team up and learn from each other
  • A new team with leadership which endorses formal and informal upskilling and cross functional development
  • Monthly team meetings held offsite with catering provided
  • Paid parental leave
  • A dedicated pool car reserved for IT purposes
  • Onsite parking and cafe

If you would like to enquire further about this opportunity, please contact Ellisha Tonkin, Recruitment Advisor on 08 8275 0204. All enquires will be treated in confidence.

Applications close 6th June 2023.

Bedford reserves the right to close applications prior to this date.


At Bedford, we believe in fostering a diverse, accepting, and inclusive workplace where everyone feels a sense of belonging. We welcome applications from individuals of all genders, as well as from First Nations people and those with disabilities. If you require any adjustments to support your application or the recruitment process, please don't hesitate to contact Bedford Recruitment at 08 8275 0211 or via email at recruitment@bedfordgroup.com.au. We're committed to fostering a welcoming and supportive environment for all candidates, and we look forward to hearing from you.